Vision Direct Service Hub
Your local destination for personalised optical support.
Vision Direct
Service
Hub
Welcome to the Vision Direct Service Hub
Whether you need to return an order, reglaze your lenses, or get expert advice, we’re here to make caring for your eyewear simple and stress-free.
Visit us
Vision Direct Service Hub
Suite 48, Level 1
1–5 Link Road
Zetland NSW 2017
Sydney, Australia
We are located on Level 1 inside a secure building. When you arrive at the building entrance lift, use the intercom on the right to get buzzed up.
Opening hours (appointment only)
Monday to Friday: 11:00 AM – 3:30 PM
What you can do at the Service Hub
Save time and get expert help in person.
The Service Hub is designed to support your eyewear journey from start to finish.
By booking an appointment, you can:
- Return your glasses in person, with real-time support
- Have your existing frames reglazed with your updated prescription
- Collect your online order without waiting for delivery
Welcome to the Vision Direct Service Hub
Whether you need to return or collect an order, reglaze your lenses, or get expert advice, we’re here to make caring for your eyewear simple and stress-free.
Visit us
Vision Direct Service Hub
Suite 48, Level 1
1–5 Link Road
Zetland NSW 2017
Sydney, Australia
We are located on Level 1 inside a secure building. When you arrive at the building entrance lift, use the intercom on the right to get buzzed up.
Opening hours (appointment only)
Monday to Friday: 11:00 AM – 3:30 PM
What you can do at the Service Hub
Save time and get expert help in person. The Service Hub is designed to support your eyewear journey from start to finish.
By booking an appointment, you can:
- Return your glasses in person, with real-time support
- Have your existing frames reglazed with your updated prescription
- Collect your online order without waiting for delivery
We operate by appointment only to ensure each customer gets personalised attention.
Book an appointment
Booking an appointment with us is quick and easy. Here’s how to do it in 3 simple steps:
Visit our help page and fill out the contact form. Under “What’s your question about?”, select “Zetland Service Hub – Book an appointment.”
Head to the Service Hub at Zetland for quick, expert, face-to-face support.
Book an appointment
Booking an appointment with us is quick and easy. Here’s how to do it in 3 simple steps:
Visit our help page and fill out the contact form. Under “What’s your question about?”, select “Zetland Service Hub – Book an appointment.”
Submit the form, and our team will get in touch to confirm your appointment slot.
Head to the Service Hub at Zetland for quick, expert, face-to-face support.
FAQs
Yes. To ensure you receive dedicated support, all visits require an appointment.
Not yet. The Hub currently focuses on support services such as returns, reglazing and order collection.
Absolutely. Bring your item and order confirmation, and our team will process the return for you.
Our reglazing service is perfect for anyone who wants to replace their lenses without changing their frames, whether you need an updated prescription or want to fix scratched or damaged lenses.
Please bring your current frames and a valid prescription. If you need help obtaining your prescription, we can guide you.
To maintain quality service, all visits, including quick queries, are by appointment.