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Best Price Guarantee* Find a Lower Online Price and We'll Match It!
Largest range, best service, amazing prices! Look out for items marked "Best Price Guarantee", and if you can find designer sunglasses and eyeglasses at a lower price elsewhere, we'll match that price! Simply let us know within 14 days of placing your order, and we'll wire the difference right back into your account.
Simply send an email to our customer service: firstname.lastname@example.org and provide us the website address of the lower-priced item. We'll verify it according to our guidelines and if it's the exact same model number and colour, we'll match the price!
We gladly match the price with the following guidelines:
*The Best Price Guarantee is valid on:The Best Price Guarantee applies to eyeglasses frames and sunglasses only and does not apply to prescription or contact lenses. Any exact, identical brand name glasses model sold online by an Authorized Australia dealer as designated by the official distributor/manufacturer. Colours and sizes must be identical. Any item currently in stock and available for purchase on another website that is also available in the same size, style, and colour on www.visiondirect.com.au The item is available on other websites for shipping to your address. Selected eyeglass frames or sunglasses. Prescription lenses and contact lenses are excluded. We include all applicable shipping and other costs of the other website to make a proper cost comparison The Best Price Guarantee is limited to 14 days after you placed your order on www.visiondirect.com.au.
When does the Best Price Guarantee not apply?
We are unable to offer the Best Price Guarantee under the following circumstances (including, but not limited to):The offer cannot be combined with a promotion code. Special promotions such as coupon codes, rebates, gift certificates and " buy one, get one free " are not eligible for the Best Price Guarantee. The difference amount is minimum 1 AUD We do not honor other retailers' misprinted or falsely advertised prices for the Best Price Guarantee. Purchases for resale or commercial purposes are not eligible for the Best Price Guarantee. This offer does not apply to items advertised below our cost. We will not price match prescription lenses or contact lenses. The best price guarantee applies to eyeglass frames and sunglasses only. Items on websites that are auction sites, unauthorized dealer sites and/or discount sites. Items that are out of stock, open-box, clearance, outlet center products and/or refurbished items. Items that are not in stock, ready for shipping on other websites
What happens after I submit my request?
Within 14 days of your purchase date, VisionDirect will verify and match the lower price and credit your credit card for the price difference assuming the above requirements apply and are met. The item must be currently available on www.visiondirect.com.au in the same size, style, and colour.
If you have not made your purchase at the time of applying for the Best Price Guarantee, we can place the order for you at the matched price upon approval.
Price difference applies to the full cost of the item including tax and shipping (subtracting any promotions). There's a limit of one guarantee claim per item, per order. The difference amount is minimum 1 AUD.
We reserve the right to verify another online company's product availability, authorized dealer status, and price before issuing a price match credit.