Reglazing Service

Reglazing Service​

Replace your lenses in 3 easy steps

opticians hand holding black glasses frames

Reglazing

Service

What is reglazing?

Need a new prescription? Broken your lenses? Our reglazing service allows you to
purchase prescription lenses online in 3 easy steps which can be fitted to your current frame.

What is reglazing?

Need a new prescription? Broken your lenses? Our reglazing service allows you to purchase prescription lenses online in 3 easy steps which can be fitted to your current frame.

How to use our reglazing service

choose your lenses

Type “reglazing” into the search bar and choose if you want to order new lenses for eyeglasses or sunglasses.

Send your frame

Follow the instructions on how to post your frames to our Optical Laboratory.

Receive your glasses

Wait for your frame with shiny new lenses to arrive!

What is the processing time for your reglazing service?

Turnaround time varies for the service. It depends on how soon we can pick up your frame and deliver it to our lab.
The type of lenses needed also has an impact on the fulfillment time. Please see below:

Pick Up

Pick-up time

After you place your order, it usually takes us 2-3 weeks to pick up the frame from your home and deliver it to our facility.

Processing time

Processing time

Once we receive your frame from our Optical Laboratory, we will process the lenses. Single vision lenses (no tint) typically take 3-5 working days to process, whereas progressive lenses and all lenses with tints typically take 5-7 working days.

Shipping time

Shipping time

Once your lenses are finished, we will ship them back to you from our Optical Laboratory. The delivery time takes around 8 – 10 days.

How to use our reglazing service

Choose your lenses

Type “reglazing” into the search bar and choose to order new lenses for eyeglasses or sunglasses.

Send your frame

Follow the instructions on how to post your frames to our Optical Laboratory.

Receive your glasses

Wait for your frame with shiny new lenses to arrive!

What is the processing time for your reglazing service?

Turnaround time varies for the service. It depends on how soon we can pick up your frame and deliver it to our lab.

The type of lenses needed also has an impact on the fulfillment time. Please see below:

Pick-up time

After you place your order, it usually takes us 2-3 weeks to pick up the frame from your home and deliver it to our facility.

Processing time

Once we receive your frame from our Optical Laboratory, we will process the lenses. Single vision lenses (no tint) typically take 3-5 working days to process, whereas progressive lenses and all lenses with tints typically take 5-7 working days.

processing time
Shipping time
Shipping time

Once your lenses are finished, we will ship them back to you from our Optical Laboratory. The delivery time takes around 8 – 10 days.

icon 1_pick
What is your return policy for reglazing service?

Turnaround time varies for the service. It depends on how soon we can pick up your frame and deliver it to our lab.
The type of lenses needed also has an impact on the fulfillment time. Please see below:

Can’t find what you are looking for or need advice?

Talk to one of our Opticians
Give us a toll free call at 1-800-958-277
Email us at customerservice@visiondirect.com.au

Can't find what you are looking for or need advice? Talk to one of our Opticians

FAQs

Our lenses (reglazing) are eligible for return within 30 days of receipt of shipment, and you can exchange them for another lens.

We offer a 3-month warranty from the delivery date against all manufacturing defects on all our prescription lenses purchased under our reglazing service.