• - Fast Domestic & International Delivery*
    • - Online Order Tracking + Secure Service with Leading Delivery Companies
    • - FREE SHIPPING for orders over $AU99
    • More Info >
    • - Full Refund & Exchanges Within 100 Days
    • - 2 Year Warranty on ALL Sunglasses & Eyeglasses
    • - 2 Year Warranty on ALL Prescription Eyewear
    • - 3 Month Warranty on ALL Contact Lenses
    • More Info >
  • x
    Best Price Guarantee

    Best Price Guarantee* ?Find a Lower Online Price and We'll Match It!

    Largest range, best service, amazing prices! Look out for items marked "Best Price Guarantee", and if you can find designer sunglasses and eyeglasses at a lower price elsewhere, we'll match that price! Simply let us know within 14 days of placing your order, and we'll wire the difference right back into your account.

    Simply send an email to our customer service: customerservice@visiondirect.com.au and provide us the website address of the lower-priced item. We'll verify it according to our guidelines and if it's the exact same model number and colour, we'll match the price!

    We gladly match the price with the following guidelines:

    *The Best Price Guarantee is valid on:

    The Best Price Guarantee applies to eyeglasses frames and sunglasses only and does not apply to prescription or contact lenses. Any exact, identical brand name glasses model sold online by an Authorized Australia dealer as designated by the official distributor/manufacturer. Colours and sizes must be identical. Any item currently in stock and available for purchase on another website that is also available in the same size, style, and colour on www.visiondirect.com.au The item is available on other websites for shipping to your address. Selected eyeglass frames or sunglasses. Prescription lenses and contact lenses are excluded. We include all applicable shipping and other costs of the other website to make a proper cost comparison The Best Price Guarantee is limited to 14 days after you placed your order on www.visiondirect.com.au.

    When does the Best Price Guarantee not apply?

    We are unable to offer the Best Price Guarantee under the following circumstances (including, but not limited to):

    The offer cannot be combined with a promotion code. Special promotions such as coupon codes, rebates, gift certificates and " buy one, get one free " are not eligible for the Best Price Guarantee. The difference amount is minimum 1 AUD We do not honor other retailers' misprinted or falsely advertised prices for the Best Price Guarantee. Purchases for resale or commercial purposes are not eligible for the Best Price Guarantee. This offer does not apply to items advertised below our cost. We will not price match prescription lenses or contact lenses. The best price guarantee applies to eyeglass frames and sunglasses only. Items on websites that are auction sites, unauthorized dealer sites and/or discount sites. Items that are out of stock, open-box, clearance, outlet center products and/or refurbished items. Items that are not in stock, ready for shipping on other websites

    What happens after I submit my request?

    Within 14 days of your purchase date, VisionDirect will verify and match the lower price and credit your credit card for the price difference assuming the above requirements apply and are met. The item must be currently available on www.visiondirect.com.au in the same size, style, and colour.

    If you have not made your purchase at the time of applying for the Best Price Guarantee, we can place the order for you at the matched price upon approval.

    Price difference applies to the full cost of the item including tax and shipping (subtracting any promotions). There's a limit of one guarantee claim per item, per order. The difference amount is minimum 1 AUD.

    We reserve the right to verify another online company's product availability, authorized dealer status, and price before issuing a price match credit.

    • - Claim rebate on prescription sunglasses, prescription eyeglasses or contact lenses
    • - Vision Direct is a recognized online optical provider by Medibank and Bupa
    • - Click for more info about our health fund partners
    • More Info >
    • We offer free basic 1.5 index lenses on all prescription eyeglasses. We provide opportunities to upgrade and add features during checkout. We make shopping online for your glasses simple, efficient and safe.
TOLL FREE 1-800-958-277
  • - Available Mon-Fri, from 9AM - 6PM AEST

Vision Direct is a recognized optical provider for Defence Health 

About Defence Health


Defence Health Insurance is a private health insurer, providing hospital and general treatment (extras) insurance for Australian Defence Force (ADF) families and the wider Defence community.

Defence Health was registered in September 1953 with financial backing from the Army Canteens Service. It has grown multifold during the last 67 years providing value-added services to its members and enabling their timely access to medical treatment.

Defence Health is a not-for-profit fund and part of a group known as Members Own Health Funds. It is an alliance of 19 other nonprofit and mutual health funds that promote the benefits of funds that reward members rather than investors or overseas owners. In 2018, 94 cents in every premium dollar went back to members in benefits.


Who can join Defence Force Health Fund?


Current or former members of the Australian Defence Force, reservists, civilian employees of the Department of Defence (or related departments), employees of Defence contractors.


Types of Coverage


About hospital and extras insurance


Defence Health Insurance comes in two forms, hospital cover and extras cover. Depending on your needs you can purchase both or just one.


Hospital cover 


Hospital cover provides hospital accommodation, theatre fees, intensive care and Medicare recognised treatments. It also pays a valuable contribution towards the cost of the medical practitioners treating you in hospital. 


Defence Health Extras


Extras cover provides benefits on the services not covered by Medicare - such as dental, optical, speech therapy and physio. This gives you money back on important everyday health services.

Extras cover helps lower or remove your costs when you visit health and wellbeing providers whose fees aren’t covered by Medicare. They include dentists, chiropractors, physiotherapists, a range of alternative therapists and much more. They have three levels of extras cover – Premier, Value and Essentials. The higher your level of cover, the more services you’ll be covered for and the lower your out-of-pocket expenses will be.

As well as an optical network that delivers great value and lower out-of-pockets, Defence Health also offers extra flexibility through flexi-limits. This means you can claim more of your favourite treatment. It can be claimed across the range of flexi-treatment categories, or you can choose to use it on your favourite service. So you can choose how you spend it.


Packages for ADF families


Our ADF Total Package Gold and ADF Essentials Package Basic Plus are just for ADF members (permanent SERCAT 6-7, and reservist SERCAT 3-5), their partners and families. They offer different levels of protection based on your needs and they are our best value for money options. 


Defence Health Waiting Periods


You may be subject to waiting periods if you:

  • are new to health insurance,
  • have had a break in coverage for more than 60 days,
  • are upgrading to a high level of coverage,
  • Have a pre-existing condition.


Optical Coverage by Defence Health Australia

on VisionDirect


You can get rebates for prescription glasses and contact lenses with Defence Health’s Extras cover. Depending on your tier of coverage from Defence Health, you can get 100% back on optical purchases when you shop at VisionDirect as follows:

Annual limit up to $300 with Premier Extras

Annual limit up to $255 with Value Extras

Annual limit up to $170 with Essentials Extras

It’s possible to get a rebate on the following when you shop at VisionDirect:

VisionDirect is a recognized optical provider for Defence Health Insurance. So, if you have an Extras cover, you are eligible for rebates from Defence Force Health Fund when shopping prescription eyewear with us. Typically, optical covers are valid for 1 calendar or financial year and if benefits are left unused until then, they expire and don’t accrue at the end of the period.


How to get Defence Health Claims


  1. Check your policy documents to determine whether you’re eligible for an optical rebate.

  2. Purchase your eyeglassesprescription sunglasses or contact lenses online.

  3. The fastest way to get your Extras claim is online. Register for online services, or log in to claim right away.
  4. Even easier is to use the Mobile Claiming app which can be downloaded on Apple’s App Store or Google’s Play Store. Search for ‘Defence Health’ and download the app. More information and instructions are available here
  5. If you wish to claim manually, download and fill out a defence health claim formsend it with your invoice to claims@defencehealth.com.au or fax it to 1800 241 581.
  6. Alternatively, visit any Australian Military Bank branch with your invoice and they’ll help you fax your completed defence health claim form. This service is also provided to Defence Bank customers at Defence Banks.


VisionDirect Gives You Optical Knowledge 


With VisionDirect’s high-quality articles on the optical centre and blog, you will no longer be confused and unsure of technical terms or about the latest style trends. Learn all about choosing glasses, best tips for the right fit, the meaning of vision problems like myopiahyperopiaastigmatism, and differences between contact lenses and glasses prescriptions. When you understand that you will need glasses and get your prescription, you can easily shop online at VisionDirect and gain from all the time, money and hassle you save; not only that- but you also get the biggest set of options in style and size, all in one place. 


VisionDirect also has the very fun and easy to use Virtual Try-On(VTO) Tool and lens scanner to make online shopping easier than ever before. VTO is like an online mirror, with it you can see how you look wearing hundreds of eyeglasses before you decide to buy them. The Arise HD prescription lenses are the finest, most durable lenses, and give you clear vision with the same lenses thanks to features such as scratch-resistance, anti-reflective coating, UV 400 and superhydrophobic protection.


VisionDirect also offers  zFORT™ blue light blocking glasses, helping you limit your exposure to the potentially damaging effects of blue light such as premature eye ageing and vision problems. Don’t wait any longer. Discover more than 180 designer eyewear brands, over 80,000 pairs of sunglasses and eyeglasses at VisionDirect. Shop now!


VisionDirect has brought to you its revolutionary Virtual Try-On(VTO) Tool and lens scanner to make online shopping easier than ever before. The VTO is like an online mirror, allowing you to see yourself wearing hundreds of eyeglasses before you buy them in 2 easy steps.

Step 1: record your selfie video. Follow our simple process where we show you how to use your desktop or mobile camera to record a quick, five-second selfie video.

Step 2: try on glasses online! Go to the brand page of any glasses you’d like to virtually try on. Then, filter by ‘virtual try-on’ in the special features option. You can see yourself wearing any of the glasses that appear! We have over 5,000 pairs of eyeglasses and 6,000 pairs of sunglasses just a few clicks away from appearing on your face!


We have also got a free online tool to easily measure your pupillary distance. We recommend this as it is fast, easy and accurate. All you need is a smartphone or webcam and to follow 4 easy steps. Do you already have a broken pair of glasses and want to order a new pair? Our Lens Scanner application allows you to get your current prescription details free of charge within minutes without having to go to an eye doctor. The Lens Scanner is also a pupillary distance measurement app, so you will get all the details you need to buy a new pair of prescription eyeglasses.



  • Check with Defence Health whether you are eligible for an optical rebate. You can find Defence Health contact details here. 
  • Purchase your prescription glasses, sunglasses or contact lenses from VisionDirect and download your invoice here after delivery.
  • Send your invoice to Defence Health and claim your optical rebate.

Please note: The following lenses are not eligible for a rebate:

  • Progressive lenses

  • Prescription lenses with a sphere (SPH) value higher than +/- 3.00


Contact us or read our FAQ. Find out more about our selection of premium prescription lenses here.



All clear? Start shopping now!


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Exclusive Features

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  • Easy Re-Order
  • Saved Prescriptions
  • Express Checkout
  • Exclusive Discounts and Sales
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