Vision Direct is a recognized optical provider for CUA Health Insurance

Credit Union Australia 


Credit Union Australia CUA) is a credit union officially founded in 1946 in Brisbane, Queensland through the amalgamation of a number of small Queensland-based credit unions. CUA originally had around 180 members but over time with a series of mergers of more than 171 credit unions, it has become the largest member-owned credit union in Australia. It offers banking, health and insurance services to around 500,000 members.


About Credit Union Australia


As a mutual bank, Credit Union Australia is owned by its members. CUA has over 50 branches located around Australia. As an authorised deposit-taking institution (ADI) CUA is supervised by the Australian Prudential Regulation Authority (APRA). CUA is also supervised by the Australian Securities and Investments Commission (ASIC) and has been granted an Australian Financial Services Licence and an Australian Credit Licence. CUA has two fully owned subsidiary companies – CUA Health Ltd (Health Insurance) and Credicorp Insurance Ltd (consumer credit insurance). Both the subsidiaries are non-guaranteed companies and have independent Boards and management teams. CUA Health was founded in 1976 as a private health insurer registered under the Private Health Insurance Act. It was established with the objective of providing affordable health care to Australians and committed to the principles of the Private Health Insurance Code of Conduct. It has about 80,000 members. The future is uncertain, which is why it’s a good idea to have a health insurance plan that can be relied on for protection against unexpected health issues. Credit Union Australia Health lets one choose the right level of health care coverage. With a wide range of different hospital and extras products on offer, one can pick and choose the most appropriate one that meets one’s needs and budget.


CUA Health Insurance Options


CUA Hospital plans include Premium Hospital, Standard Hospital, and Basic Hospital plan. One can also choose from 3 Extras options – ‘Total’, ‘Classic’, and ‘Essential Extras’ to ensure coverage for things like dental, optical and ambulance services. All CUA Health policies have emergency ambulance cover.


Health Insurance for Families


CUA’s family policy covers the main policyholder, spouse and any dependent children, including young adults. Cover for your children exists up until their age of 23 or 25 if they are full-time students. There’s no excess if your child is admitted to hospital. The health fund has included extra general dental benefits for dependent children to help make dental care costs more affordable.


Claiming Options


CUA Health provides the following claiming options:

Claims relating to hospital treatment will be automatically forwarded to CUA Health for processing. For extras, claim on the spot by swiping CUA Health policy holder card at participating HICAPS (Health Industry Claims and Payments Service) providers or Complete a claim form and post it to CUA Health or forward it through the nearest CUA branch.


Why choose CUA Health?


At CUA Health things are kept simple. One has the option to choose the cover that fits one’s needs and budget. Plus, when one is a CUA Health policy holder, one can stop worrying about unprecedented health issues involving hospital and other health care services. With 56 branches across Australia and an Australian based contact centre CUA Health is always ready to offer specialised one on one consultation. By participating in the Access Gap Cover Scheme CUA Health helps to save even more by reducing and in some cases eliminating out of pocket doctors’ expenses.


Optical services are covered by CUA with the following plans:

  1. Total Extras- Annual limit of up to $250 and 6 months waiting period
  2. 75% Extras- Annual limit of up to $225 and 6 months waiting period
  3. Classic Extras- Annual limit of up to $200 and 6 months waiting period
  4. 60% Extras- Annual limit of up to $200 and 6 months waiting period
  5. Essential Extras- Annual limit of up to $150 and 6 months waiting period
  6. Healthy Start Package- Annual limit of up to $150 for Year 1 & 2 and $200 for Year 3 with 6 months waiting period


Optical Coverage by CUA on Vision Direct


Almost all CUA Extras policies cover prescription lenses (including frames when invoiced together) and contact lenses. When you shop at Vision Direct, you can get a rebate on the following:


Vision Direct is a recognized optical provider for CUA Health Insurance. So, if you have an Extras policy with optical cover, you are eligible for rebates from Credit Union Australia when shopping prescription eyewear with us. Typically, optical covers are valid for 1 calendar or financial year and if benefits are left unused until then, they expire and don’t accrue at the end of the period.



How to get your Credit Union Australia claim


Follow these steps to claim online for Credit Union Australia optical items

  • Check your policy documents to determine whether you’re eligible for an optical rebate.

  • Purchase your eyeglassesprescription sunglasses or contact lenses online.

  • Acquire your invoice and lodge your claim using the CUA Health Mobile Claiming appOnline services, visiting a CUA branch, by fax or by mail. With the online services, Extras claims up to $300 are assessed online immediately, so you can find out how much you’ll get back from your claim right away. 
  • The app makes it very easy to claim your optical expenses. You just have to take a photo of your invoice and submit it. There’s no need to fill out any paperwork. The app is free to download and works on most popular platforms. Search with “CUA Health” on your application store.
  • Alternatively, fill out the CUA claim formand send it in either of the following ways
    • By email to
    • Drop it off at a CUA branch
    • Post it to CUA Health, Reply Paid 100, Brisbane QLD 4001


Vision Direct’s Ocular Expertise Just a Click Away


No more confusion when you visit your optician! With Vision Direct’s optical centre and blog, you are set up for success. Once you have determined that you need glasses, and your doctor has given you your prescription, you can easily shop online, and save time, money, hassle as well as have a wide variety of options as far as style goes. From guides on tips for the right fit, to choosing glasses, science behind vision problems like myopiahyperopiaastigmatism, you’ll even learn the differences between contact lenses and glasses prescription.


Vision Direct has brought to you its revolutionary Virtual Try-On(VTO) Tool and lens scanner to make online shopping easier than ever before.The VTO is like an online mirror, allowing you to see yourself wearing hundreds of eyeglasses before you buy them in 2 easy steps.

Step 1: record your selfie video. Follow our simple process where we show you how to use your your desktop or mobile camera to record a quick, five-second selfie video.

Step 2: try on glasses online! Go to the brand page of any glasses you’d like to virtually try on. Then, filter by ‘virtual try-on’ in the special features option. You can see yourself wearing any of the glasses that appear! We have over 5,000 pairs of eyeglasses and 6,000 pairs of sunglasses just a few clicks away from appearing on your face!


At Vision Direct, with HD prescription lenses, you have access to the finest, most durable, clear vision with the same lenses thanks to their scratch-resistance, anti-reflective coating, UV 400 and superhydrophobic protection.


Vision Direct also offers zFORT® blue light blocking glasses, helping you limit your exposure to the potentially damaging effects of blue light such as premature eye ageing and vision problems. Don’t wait any longer. Discover more than 180 designer eyewear brands, over 80,000 pairs of sunglasses and eyeglasses at Vision Direct. Shop now!





  • Check with CUA whether you are eligible for an optical rebate. You can find CUA contact details online here.
  • Purchase your prescription glasses, sunglasses or contact lenses from Vision Direct and download your invoice here after delivery.
  • Send your invoice to CUA and claim your optical rebate.

Please note: The following lenses are not eligible for a rebate:

  • Progressive lenses

  • Prescription lenses with a sphere (SPH) value higher than +/- 3.00


Contact us or read our FAQ. Find out more about our selection of premium prescription lenses here.



All clear? Start shopping now!


Vision Direct Australia Coupons on