• - Fast Domestic & International Delivery*
    • - Online Order Tracking + Secure Service with Leading Delivery Companies
    • - FREE SHIPPING for orders over $AU99
    • More Info >
    • - Full Refund & Exchanges Within 100 Days
    • - 2 Year Warranty on ALL Sunglasses & Eyeglasses
    • - 2 Year Warranty on ALL Prescription Eyewear
    • - 3 Month Warranty on ALL Contact Lenses
    • More Info >
  • x
    Best Price Guarantee

    Best Price Guarantee* ?Find a Lower Online Price and We'll Match It!

    Largest range, best service, amazing prices! Look out for items marked "Best Price Guarantee", and if you can find designer sunglasses and eyeglasses at a lower price elsewhere, we'll match that price! Simply let us know within 14 days of placing your order, and we'll wire the difference right back into your account.

    Simply send an email to our customer service: customerservice@visiondirect.com.au and provide us the website address of the lower-priced item. We'll verify it according to our guidelines and if it's the exact same model number and colour, we'll match the price!

    We gladly match the price with the following guidelines:

    *The Best Price Guarantee is valid on:

    The Best Price Guarantee applies to eyeglasses frames and sunglasses only and does not apply to prescription or contact lenses. Any exact, identical brand name glasses model sold online by an Authorized Australia dealer as designated by the official distributor/manufacturer. Colours and sizes must be identical. Any item currently in stock and available for purchase on another website that is also available in the same size, style, and colour on www.visiondirect.com.au The item is available on other websites for shipping to your address. Selected eyeglass frames or sunglasses. Prescription lenses and contact lenses are excluded. We include all applicable shipping and other costs of the other website to make a proper cost comparison The Best Price Guarantee is limited to 14 days after you placed your order on www.visiondirect.com.au.

    When does the Best Price Guarantee not apply?

    We are unable to offer the Best Price Guarantee under the following circumstances (including, but not limited to):

    The offer cannot be combined with a promotion code. Special promotions such as coupon codes, rebates, gift certificates and " buy one, get one free " are not eligible for the Best Price Guarantee. The difference amount is minimum 1 AUD We do not honor other retailers' misprinted or falsely advertised prices for the Best Price Guarantee. Purchases for resale or commercial purposes are not eligible for the Best Price Guarantee. This offer does not apply to items advertised below our cost. We will not price match prescription lenses or contact lenses. The best price guarantee applies to eyeglass frames and sunglasses only. Items on websites that are auction sites, unauthorized dealer sites and/or discount sites. Items that are out of stock, open-box, clearance, outlet center products and/or refurbished items. Items that are not in stock, ready for shipping on other websites

    What happens after I submit my request?

    Within 14 days of your purchase date, VisionDirect will verify and match the lower price and credit your credit card for the price difference assuming the above requirements apply and are met. The item must be currently available on www.visiondirect.com.au in the same size, style, and colour.

    If you have not made your purchase at the time of applying for the Best Price Guarantee, we can place the order for you at the matched price upon approval.

    Price difference applies to the full cost of the item including tax and shipping (subtracting any promotions). There's a limit of one guarantee claim per item, per order. The difference amount is minimum 1 AUD.

    We reserve the right to verify another online company's product availability, authorized dealer status, and price before issuing a price match credit.

    • - Claim rebate on prescription sunglasses, prescription eyeglasses or contact lenses
    • - Vision Direct is a recognized online optical provider by Medibank and Bupa
    • - Click for more info about our health fund partners
    • More Info >
    • We offer free basic 1.5 index lenses on all prescription eyeglasses. We provide opportunities to upgrade and add features during checkout. We make shopping online for your glasses simple, efficient and safe.
TOLL FREE 1-800-958-277
  • - Available Mon-Fri, from 9AM - 6PM AEST


Vision Direct is a recognized optical provider for Bupa Health Insurance


About BUPA Health Insurance


BUPA (originally the British United Provident Association) was established on 3 April 1947 when seventeen British provident associations joined together to provide healthcare for the general public. Its founding purpose is – ‘to prevent, relieve and cure sickness and ill-health of every kind’, BUPA health insurance is a private company limited by guarantee meaning it has no shareholders and its profits are reinvested into providing more and better healthcare for its customers around the world.


BUPA’s Global Presence


Since the day BUPA was established in 1947, it has grown into a global healthcare business employing around 83,000 people, mainly in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong, Turkey, Brazil, the US, the Middle East and Ireland. BUPA also has associate businesses in Saudi Arabia and India.


BUPA began its services first as private medical insurance, offering health policies to individuals, companies and other organisations. It eventually got expanded to privately run hospitals, clinics, dental centres, aged care and other health services.


Globally, BUPA has 15.5 million health insurance customers, provides healthcare to around 14.5 million people, and looks after over 22,000 aged care residents in its care homes and Villages. BUPA achieves healthcare delivery through a unique mix of health funding and care delivery – partnering with its network of the world’s leading health providers.


Clinical expertise is at the heart of BUPA’s business


With BUPA’s clinical expertise it can guide customers to make informed decisions about the care that’s right for them. It helps customers to stay well, care for those in later life, and work with companies to improve their employees’ health. BUPA Australia and New Zealand is part of the BUPA Group.


BUPA Health Insurance in Australia and New Zealand


BUPA Health Insurance, with four million customers, is a leading health insurance provider in Australia and also offers health insurance for overseas workers and visitors.


Bupa Health Services is a health provision business, comprising dental, optical, audiology, medical assessment services and health care for the Australian Defence Force.


Bupa Villages and Aged Care Australia care for around 6,000 residents across 72 homes. Bupa Villages and Aged Care New Zealand cares for around 3,400 residents in 48 homes and 7 rehabilitation centres and provides independent living in 32 retirement villages in New Zealand. The company’s main office is in Melbourne. Other major offices are in Adelaide, Brisbane and Sydney.


How BUPA Health Insurance Works


Health insurance helps cover the cost of doctor visits or hospital expenses if one needs to be admitted and treated as a private patient. Basically, health insurance is of two types- hospital cover and extras cover. As one may be able to guess from the name, hospital cover provides a wider array of choice for hospital visits. Extras covers are beneficial for dental checkups, physiotherapy, prescription optical items such as eyeglasses or contact lenses and other health-related services outside the hospital. You may choose hospital cover or extras only as you see fit or opt for a combined scheme with both covers. You can compare all available BUPA Insurance covers here.


BUPA offers one of the most convenient hospital covers available. With benefits such as the “private room or money back offer” and the BUPA Medical Gap Scheme, you are assured complete peace of mind as far as your health is concerned.


With BUPA’s Members First Extras Network, you have access to a network of more than a thousand registered healthcare providers across Australia. This enables members to pay less for most services included in the Extras health cover like most dental, optical, physio, chiro and podiatry services. 


BUPA’s health coverage isn’t just another insurance scheme. They have a variety of partnerships set up to support your recovery processes such as Bupa TeleHealth, COACH program for cardiovascular support, Parent and Wellbeing program, mental health support, and many more.


BUPA Waiting Period


When you join or upgrade a health fund cover, there’s a time window until when you can file a claim on your new level of cover, known as the waiting period. During this waiting period, at your new level of cover, you will be unable to make a claim, even if you wait to submit it after the period ends. If you were already covered by a certain scheme, you will still be able to claim for services that this scheme was covering. Read through the terms of your policy at myBupa for more details.


Optical Coverage by BUPA Health Insurance on



BUPA covers optical services based on a prescription from an optometrist. Depending on whether your policy comes with an optical cover (included in Extras Cover type) and its level of cover, you can get a rebate on the following:


VisionDirect is a recognized optical provider for Bupa Health Insurance. So, if your policy covers optical services, you’re eligible to claim from BUPA when shopping prescription eyewear with us. Typically, optical covers are valid for 1 calendar or financial year and if benefits are left unused until then, they expire and don’t accrue at the end of the period.


How to get your claim from BUPA Health Insurance


  • Check your policy documents to determine whether you’re eligible for an optical rebate.

  • Purchase your eyeglassesprescription sunglasses or contact lenses online.

  • If you’d like to make an online claim, log into myBupa and enter your invoice details in the ‘claim online' section to have the payment transferred directly into your bank account.

  • If you’d like to file your claim by post, fill out a claim form, making sure to attach your invoice and receipt. Send the post to the following address to receive your payment by EFT or cheque along with your statement of benefit.

Bupa Reply Paid 990

Adelaide SA 5001


VisionDirect’s Ocular Expertise at Arm’s Reach


With resources like VisionDirect’s optical centre and blog, feeling overwhelmed at the optician is a thing of the past. Once you have determined that you need glasses, got your prescription, you can easily shop online, saving you time, money, hassle as well as widening the variety of options as far as style goes. From guides on choosing glasses to tips for the right fit, simplifying the science behind vision problems like myopiahyperopiaastigmatism, you’ll even understand the differences between contact lenses and glasses prescription.


VisionDirect has taken the guesswork out of trying on glasses virtually with its revolutionary Virtual Try-On(VTO) Tool and lens scanner. The VTO acts as an online mirror, allowing you to see yourself wearing hundreds of eyeglasses before you buy them. Also, its HD prescription lenses give you access to the finest, most durable, clear vision with the same lenses thanks to features such as scratch-resistance, anti-reflective coating, UV 400 and superhydrophobic protection.


VisionDirect also offers  zFORT™ blue light blocking glasses, helping you limit your exposure to the potentially damaging effects of blue light such as premature eye ageing and vision problems. Don’t wait any longer. Discover more than 180 designer eyewear brands, over 80,000 pairs of sunglasses and eyeglasses at VisionDirect.




  • Check with Bupa whether you are eligible for an optical rebate. You can find Bupa contact details here.
  • Purchase your prescription glasses, sunglasses or contact lenses from VisionDirect and download your invoice here after delivery.
  • Send your invoice to Bupa and claim your optical rebate.

Please note: The following lenses are not eligible for a rebate:

  • Progressive lenses

  • Prescription lenses with a sphere (SPH) value higher than +/- 3.00


Contact us or read our FAQ. Find out more about our selection of premium prescription lenses here.


All clear? Start shopping now!


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