WELCOME TO
Vision Direct Help Centre
Whether or not you are a New or Existing customer, it is easy to navigate around our Vision Direct website.New Customers
If you have questions about purchasing glasses, frames, payments, optical prescription or our shipping process then browse through the following pages to help you make the right eyewear choice.
If you have questions about purchasing glasses, frames, payments, optical prescription or our shipping process then browse through the following pages to help you make the right eyewear choice.
- FAQ - All your questions answered
- Shipping - Understand our delivery times
- Buying Guide - Learn more about buying eyewear online
Existing Customers
Thank you for shopping with us at Vision Direct. If you want to check your order status, simply click on the button below:
Thank you for shopping with us at Vision Direct. If you want to check your order status, simply click on the button below:
Contact Details
For the convenience of our customers, our customer care agents are now available for phone calls for the extended hours of 9am - 9pm, Monday to Friday. We are also available on Saturdays from 12pm- 8pm should you want to call us during the weekend. For live chat we are available from 10am - 7pm, Monday to Friday.
1800 -261-453
1800 -261-453
Monday - Friday: 9am - 9pm, Sydney time
Saturday: 12am - 8pm, Sydney time.
Toll Free Phone
02-8088-7424
Available 24/7
Please leave your email address when faxing to us.
Business Fax
Available 24/7
Please leave your email address when faxing to us.
customerservice@visiondirect.com.au
To ensure proper email delivery, please add our email address to your address book.
eMail us
To ensure proper email delivery, please add our email address to your address book.
Mail Address
5 Woodville Place
Yatala
QLD 4207
Australia
5 Woodville Place
Yatala
QLD 4207
Australia
Italian Address
Vision Direct Optical
Via Drovetti 18
10138 TORINO
ITALY
Fax: 39-011-051-1562
Via Drovetti 18
10138 TORINO
ITALY
Fax: 39-011-051-1562
FREE Instant $19.95
Shipping Insurance Upgrade!
Send it to my eMail
Shipping Insurance Upgrade!
Send it to my eMail
Notify me about future special offers
