About Vision Direct
Biggest Range, Best Service, Amazing Prices! Since 2006!CONTINUE SHOPPING
Biggest Range, Best Service, Amazing prices! At Vision Direct we are fully dedicated to providing our customers with the largest range of designer sunglasses, prescription eyewear, contact lenses, optical products and optical services at the best possible prices. Our customers can always rely on us for a vast selection of optical products from the latest eyewear trends to the classics that never go out of style. We pride ourselves in offering our customers great deals daily and guarantee an enjoyable shopping experience.
VisionDirect is part of the SmartBuyGlasses Optical Group, one of the world's leading online designer eyewear retailers with Australian operations. With cross-continent operations we are able to work closer with our global distributors ensuring that we can provide you with the most comprehensive range of eyewear at excellent prices. We are passionate about providing exceptional customer service.
'SmartBuyGlasses Optical Group:Local Office
PO Box 151
Balmain NSW 2041Local Office
PO Box 303
Wrentham, MA 02093Local Office
Via Drovetti 18
Fax: 39-011-05101562Local Office
Unit 0898, 13 Freeland Park
Old Wareham Road, Beacon Hill,
Poole, BH15 9EL
Customer CharterWhat can you expect from our Customer Service team? When you are happy, we are happy!If you have any issues at all, we can help you solve them. Just send us an e-mail and we will quickly response.We are committed to providing our customers with a positive experience in every interaction that they have with us.Have no fear! No matter how extreme the issue, we have seen it before and are here to help. Whether it be a volcano eruption delaying your sunglasses for your vacation, your parcel arriving with equal weight of rocks instead of sunglasses, or the delivery man throwing your parcel half way up the lawn, not wanting to wade through the knee-deep snow to place the parcel on your door-step.We have found solutions for all of the above, and we are dedicated to providing similarly comprehensive and satisfactory solutions for you.Here is how we do this on a daily basis:
What you can expect from us:
- We make it as easy as possible for you to find the perfect pair of eyeglasses or sunglasses at an amazing price
- By providing a fantastic customer service
- Providing a secure, easy-to-use online service
- Responding to suggestions from customers on how we can improve our site
- By acting in a solution-oriented fashion, working with each customer individually to address any problems that you may have
- By being courteous and professional at all times
- Ensuring consistency in our responses and the information we provide
- Listening to our customers and taking all issues seriously
- Apologising when appropriate and not being afraid to acknowledge when we have messed up
- Responding to every email we receive, providing helpful and timely responses
- By going the extra mile - always asking what else can I do?and how can I do more?
- Delivering on our promises
What if something goes wrong?See the difference
- Courteous, professional and enthusiastic staff who will greet you in a friendly way
- Staff with the knowledge, authority and responsibility to deal with your enquiries or to be able to refer you to the right person
- A solution-oriented focus when dealing with your questions and a commitment to working with you
- Confidentiality and respect for your privacy
- All emails receiving a prompt response in line with our standards
- Clear and accurate information, and an easy-to-use service
- A commitment to social responsibility through our social Buy One Give One movement
- A happy and enjoyable shopping experience
Meet the Team
Vision Direct maintains a proven record of top quality support. We're real people, and love to help out wherever we can. We welcome you to meet the international and dynamic team that work hard to guarantee you an outstanding shopping experience!
At Vision Direct we consider our managers as team leaders, always displaying motivational leadership to enthuse the entire staff. Diverse and inspirational, our astounding management team guides our complete operation ensuring that our online store is functioning at maximum proficiency. At Vision Direct, our team leaders ensure customer satisfaction is our top priority! They provide full support, guidance, and supreme attention ensuring that our customers receive an amazing online shopping experience.
Vision Direct is also proud to bring to our customers the latest 'E-Commerce 3D Augmented Reality Try On technology,' as well as market leading search and sorting functions. With further enhancements to our websites taking place on a regular basis, Vision Direct continues to lead the market through our strong IT platform.
Company culture at Vision Direct is undoubtedly diverse and exceptionally vibrant. Our international marketing staff consists of an enthusiastic team of dedicated marketers and fashionistas working hard to bring every customer the best possible experience when browsing our online optical store. Not only do we provide you with a vast collection of over 130+ designer brands but we also provide eyewear fashion guides to give you further knowledge about the trends in fashion today. When you are looking at this season's latest eyewear at Vision Direct, rest assured that our marketing team will have the newest product showcase for the latest designer collections. At Vision Direct, we make it easy for you to find the perfect frame and work hard to maintain amazing prices. If you love luxury eyewear, you will love Vision Direct.
At Vision Direct, our optical laboratory cares about your eyesight. This means providing exceptional quality control. We ensure that the lenses that we fit into your frames are the best possible quality available. The lenses are all carefully fitted and inspected by hand multiple times throughout the fitting by our team of Optical experts. We offer a comprehensive range of prescription lens choices for our customers from the high end brand Essilor to quality house brands for our more price sensitive customers.
Organized, efficient and international! Our proficient logistics team has members based in a variety of international hubs with locations in the USA and Canada, Hong Kong, Australia, Italy and Germany, ensuring that our high quality optical products get to our customers as quickly as possible. Our logistics team ensures that our whole process from sourcing to delivery is effective and that strict quality controls are implemented. We possess excellent relationships with our courier partners and are constantly improving all facets of our operations to provide the best service to our customers worldwide.
Vision Direct Vision & Values
As a team oriented company, our growth and foundation has been built on the combination of the core values of our people. Our vision and values represent the core philosophies for how we live our lives, both in our personal lives and in our careers. We are privileged to be in a young, international and energetic environment where we can develop ourselves along with the Company. We strive to provide a unique, open-minded and collaborative platform for passionate people to find their calling, build their careers, and develop themselves! These are the nine core values that we live by:
The Power of Synergy
At Vision Direct through unified goals we are able to enhance our performance as a team with the end result of providing our customers with an excellent online shopping experience. Through our team oriented structure we can all seamlessly collaborate in improving our product delivery, customer relations, and technological capabilities. Each individual of the Vision Direct family has their own strengths and we drive success by working together. We develop our performance by combining our international strengths to synergise as one, united by common principles and attitudes.The Power of Synergy
We value change and are constantly seeking new ways to improve, develop, and collaborate to better serve our customers. Vision Direct thrives and envisions innovation on a global scale. In finding exciting new concepts we can continue to improve our performance and build new platforms in online shopping. At Vision Direct we strive to incorporate new innovative features within our online store such as Virtual 3D Tryon and informative buying guides. Driving Change is about being open-minded, collaborating, continuously learning, embracing challenges and developing each other.Driving Change
Add a Little Monkey Business
Happiness in the work place allows us to better express ourselves, be creative, open-minded and appreciate the differences resulting in excellent customer service. At Vision Direct, we encourage our team to inspire laughter and joy making every day an amazing day. Yes we need to be serious about our work to achieve success in our business but having fun in an appropriate way makes our journey more interesting and worthwhile.Add a Little Monkey Business
Pursue your Passions
Vision Direct was created out of sheer determination and it is our passion that distinguishes us from our competitors. We are passionate about what we do and our collective drive will propel us into the future. Passion coupled with dedication is what drives us to maximize our potential. Passion is the fuel to success that separates average from outstanding. Passion is unique to all of us and keeps us on track throughout our challenging journey. Passion is your asset, find it, keep it, nurture it and let it lead you to success. To be passionate means going beyond borders, finding solutions no matter how challenging, executing now rather than later and motivating each other in the process.Pursue your Passions
Go that Extra Mile
We are here to excite-excite our customers,our colleagues,vendors and partners in a positive and emotional way. Find out what is needed, over-deliver, exceed expectations, and bring a positive attitude while you're doing it. Our goals are high and our journey will be difficult but worthwhile. To be successful in today's competitive, social and transparent world, we must differentiate ourselves from our competitors. This means making an impact to every single person we engage with whether it be a customer service call, vendor relations, or online customer support. Making individuals happy and surprising them with exceptional service creates the most powerful of effects - word of mouth.Go that Extra Mile
Accountability for our actions and product delivery is at the core of our work ethic. At Vision Direct being fair and honest is paramount in our organization. We strive to be fast, efficient, and transparent in our customer and vendor relations. Customer satisfaction is our top priority! We offer customers a range of product guarantees and a flexible refund policy. We want our customers to feel responsibility is a choice we make to contribute both to ourselves and others. It means being accountable and taking ownership of our actions and tasks. To be responsible is to be proactive in our personal and professional lives, to be fair, respecting others and having integrity.Be Responsible
Maximize your Time
Vision Direct knows your time is valuable. At Vision Direct we work hard to provide customers with an enjoyable and efficient shopping experience. Efficiency is about simplifying actions, being clear and following through on what needs to be done. It is the ability to do more with less, to prioritize and create value in all aspects of our lives.Maximize your Time
Achieve the Impossible
At Vision Direct our achievement comes from within. We intensify our goals and objectives by always setting ambitious yet achievable targets. This reflects our behavior to consistently support the interests of the business and its people with each decision we make. Every person at Motion Global works together to passionately deliver exceptional work focused on achieving tangible value.Achieve the Impossible
Every purchase you make on Vision Direct can make a social impact! Our Buy One, Give One program gives one pair of glasses to someone in need for every pair purchased on our online store. When we give, whether it be to a friend or stranger we are sharing our joy, efforts and existence with others. Nothing is greater or more powerful than smiling and bringing joy to another persons day. We believe that selfless actions for the benefits of others are for the benefit of all. Please visit our Movement page for more information on how we strive to make a difference.Helping Others