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WELCOME TO
Vision Direct Help Centre
Whether or not you are a New or Existing customer, it is easy to navigate around our Vision Direct website.New Customers
If you have questions about purchasing glasses, frames, payments, optical prescription or our shipping process then browse through the following pages to help you make the right eyewear choice.
If you have questions about purchasing glasses, frames, payments, optical prescription or our shipping process then browse through the following pages to help you make the right eyewear choice.
- FAQ - All your questions answered
- Shipping - Understand our delivery times
- Buying Guide - Learn more about buying eyewear online
Existing Customers
Thank you for shopping with us at Vision Direct. If you want to check your order status, simply click on the button below:
Thank you for shopping with us at Vision Direct. If you want to check your order status, simply click on the button below:
Contact Details
For the convenience of our customers, our customer care agents are now available for phone calls for the extended hours of 10am - 10pm, Monday to Friday, and 11am- 7pm on Saturdays, and for live chat from 10am - 7pm, Monday to Friday, and 11am- 7pm on Saturdays.
1800 -261-453
Monday - Friday: 10am - 10pm, Sydney time
Monday - Friday: 10am - 10pm, Sydney time
Saturday: 11am - 7pm, Sydney time.
Toll Free Phone
61-2-8088-7424
Available 24/7
Please leave your email address when faxing to us.
Business Fax
Available 24/7
Please leave your email address when faxing to us.
customerservice@visiondirect.com.au
To ensure proper email delivery, please add our email address to your address book.
eMail us
To ensure proper email delivery, please add our email address to your address book.
Mail Address
Locked Bag 3001
Beecroft
NSW 2119
Australia
Locked Bag 3001
Beecroft
NSW 2119
Australia
Italian Address
Vision Direct Optical
Via Drovetti 18
10138 TORINO
ITALY
Fax: 39-011-051-1562
Via Drovetti 18
10138 TORINO
ITALY
Fax: 39-011-051-1562
FREE Instant $19.95
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