Please choose the category below which is most closely related to your question:

Choosing your Frames
Choosing your Lenses
Entering your Prescription
Payment and Shipping
General Questions

How do I select my frames?

Start from our first page and select the type of frames that appeal to you. Maybe you can ask yourself a couple of questions before selecting your frames:

• What brand do you prefer?

• What design (full rimmed, semi-rimless or rimless) do you prefer?

• What material (acetate, metal and titanium) do you prefer?

• What colour do you prefer?

We have a wide selection of high quality frames for you to choose from. You can check the detailed information (including the measurements) of a specific frame by clicking on the thumbnail image of that frame.

To select the correct size glasses, you can use the measurements of your current eyeglasses as a guide. Read more below about "How to read the measurements of the frames" below. Actually most of our frames will work for most people. If you want to have some minor adjustments made when you receive your frames you will find that most optical stores will do it for you for free.

How do I read the measurements of the frames?

We provide measurements for every frame on our website in the following formats so that you can choose the frames that are best suited to your face.

Lens Diameter: 40mm	Bridge Width: 15mm	Arm Length: 135mm	Lens Depth: 29mm

The best, quickest and easiest way of choosing the best fit for you is to note down the measurements of your current pair to give you a guide. Most frames have three measurements on the inside of an arm:

The Arm Length and Bridge Width will determine the fit and comfort of the frames. The Lenses Diameter (width) and Depth (height) influence the style of glasses. Hence, these factors are respective to your individual preferences.

As a general rule of thumb, people with narrow faces suit narrow frames. These 4 measurements do not need to match exactly, but if they are close to your current glasses, they will result in a similar fit.

What if my frames need adjusting?

Most of our frames will work for most people. If you want to have some minor adjustments made when you get your frames, most of the optical stores will do it for free.

Can you put new lenses into my current frames (re-glaze)?

Sorry! We do not re-glaze glasses at the current time due to the complexity of the shipping issue.

What lenses do we use?

We use polycarbonate lenses with indexes 1.56 (Standard Thin), 1.6 (Super Thin) and 1.67 (Ultra Thin). Polycarbonate lenses are not only thinner and lighter in weight than traditional plastic eyeglass lenses, but they also offer ultraviolet protection and scratch resistance. In addition, they are very impact resistant. The durability, effectiveness and comfort of the material make them the lenses of choice.

What lens coatings do we offer?

Our lenses come with the latest advanced Super Multi-Coating which includes: Scratch Resistance / Anti Glare / Reflective Coating / Smudge Proofing / Easy-To-Clean and 100% UV Protection. Please note that all these coating will be offered free with the lenses. We don't add any hidden charges and you receive all these extra high quality features absolutely free!!! Savings to you of over $100!!!

What is Anti-Scratch Coating?

Our lenses are very durable as they are protected with a Super Hard Scratch Coating on both sides of the lens. This coating will not prevent a deep scratch if the lens is dropped on a hard surface, but is excellent at minimizing all the small scratches that generally occur in day to day handling, making your glasses clearer for longer. A Scratch Resistant Coating is included on your lenses free of charge - there is no extra amount to pay. This extra coating is normally priced at $30 - $50 at your local optician!

What is Anti-Reflective Coating?

Our premium Anti-Reflective Coating is ideal for computer use and driving at night. The coating works by increasing the light transmission through the lenses, providing you with the clearest, sharpest vision at all times. Any great-looking pair of glasses will look even better: people will see your eyes through the lenses, not the light reflection! An Anti-Reflective Coating is included on your lenses free of charge - there is no extra amount to pay. This extra coating is normally priced at $50 at your local optician!

Why should I need the 100% UV protection feature?

Just as we use sunscreen to keep the sun's UV rays from harming our skin, UV treatment in eyeglass lenses blocks those same rays from damaging our eyes. This UV treatment is normally priced at $30 to $50 at your local optician!

We use Polycarbonate Lenses that don't need anti-UV treatment because it is an inherent property of the material. In this sense, this protection is included on your lenses free of charge - there is nothing extra to pay.

How do I make an optimal choice of which lenses to purchase?

To make the optimal choice for your personal situation, use the chart below as a guideline. In general, the thickness at the lens edge depends on your own prescription. If you have a high SPH range then we recommend a thinner lens technology to ensure that your glasses will not be too thick and heavy.

What are Tinted Lenses?

Tinted lenses - You can wear them anytime outdoors and not have to search for sunglass clip-ons or deal with contact lenses in situations such as the beach, when skiing, or doing a variety of other outdoor activities. The colour options include blue, pink, grey and brown.

What are Transition lenses?

Photochromic or Transition lenses automatically darken to a moderate shade when they are exposed to the ultra-violet rays of direct sunlight. When the direct sunlight is removed, the lenses lighten again. We provide two colour options - grey and brown.

Can I just wear the frames as they come if I don't want prescription lenses?

No. We do not recommend that you wear the frames you purchase as they come without proper lenses. The plastic lenses that frames come withdo not give your eyes the adequate protection they need and could potentially harm your eyes. We recommend purchasing Plano or zero prescription lenses by clicking on the Plano (clear costume lenses) button at the top of the first prescription page.

Our Plano lenses are exactly the same lenses as those used for prescription purposes and are completely clear. These are priced at $19.95.

Can I just purchase the frames only without any prescription lenses?

Yes. Simply choose your desired frame by clicking on the thumbnail picture of the frame. This will take you through to the detailed product page for the frame. After clicking the Buy Now button you will be taken to the prescription page where there is a purchase Frame Only button at the top of the page. Click this Frame Only button and you will go through to the checkout page. Your total cost will be the price of the frame + $15.95 shipping and handling.

How to obtain your Prescription and PD?

If you had an eye exam within the last year, call your eye doctor and ask him to send you your prescription. You also need to collect your PD measurement which is the distance between your pupils. This information should be on file with the optical shop where you last purchased your glasses - feel free to call the shop to ask. Optical professionals are required by law to release this information - it is your property.

If you need a new prescription, go to an optometrist and get an eye exam. Through Medicare, it is possible to obtaina freeeye testfor all eligible cardholders, howeverthis depends onyour Optometrist and their ability to bulk bill. Please doublecheck this with your Optometristwhen making an appointment to see them.At the time of the exam, be sure to ask the eye doctor to measure your PD and write it down on your prescription. Having your prescription and PD in your possession will allow you to buy glasses from any store you wish. See below for how to measure your PD by yourself with the help of a friend.

How to enter your prescription?

Each of the numbers written in a box on your prescription should correspond with a drop-down box on our prescription page. Simply select the number in the drop down box corresponding to the same heading or field on your prescription document.

How to measure my PD by myself?

Your pupillary distance (PD) is the distance between the centers (pupils) of your eyes, measured in millimeters. Pupillary Distance (PD) is something you can measure yourself with the help of a friend. Your eye care professional can also provide you with this information.

Ask your friend to do the following:

1. Hold the ruler up to the bridge of your nose.
2. Have your friend close one eye.
3. They should align the ruler's zero on the left, in the center of your pupil. The pupil is the black spot in the middle of the eye.
4. Without moving the ruler, have them move their head to the right and read the millimeter line corresponding to your other pupil. (keep same eye closed)
5. Repeat the process two or three times for accuracy.
6. Record your results.

Note that Most adults' PDs are between 55-65mm. Most kids' PDs are between 42-54mm.

How do I understand my prescription?

Your prescription provides us with your doctor's recommendation for clear and comfortable vision. Please take a brief moment now to review your information with our 2 samples shown here.

(1) Some common prescription abbreviations:

O.D. or OD = right eye

O.S. or OS = left eye

SPH or sph = SPHERE power; the "overall" power

CYL or cyl = CYLINDER power; the amount of astigmatism

ADD = how much power gets added to the distance Rx, for your reading-only Rx

P.D. or PD = pupillary distance (the distance in between your 2 pupils in millimeters (mm)

(2) Some doctors write their prescriptions in plus (+) sphere/cylinder and some in minus (-) sphere/cylinder. They are not the same. Take special note of this when entering your prescription later. If you don't see anything there, leave it blank.

(3) It is common for the doctor to sometimes leave out the decimal points. If you see a number like -25 or +175, it is understood that your doctor means -0.25 or +1.75, respectively. Also, an axis of 5 (or 05) is the same as 005; 90 is the same as 090. It's like using abbreviations or writing in short-hand.

(4) If you have no astigmatism (CYL) in one or both eyes, your doctor may just write the sphere power alone, or may use placeholders like sph ("sphere") or D.S. ("diopters sphere") instead.

(5) If you have a prescription for bifocals, and you only see one ADD power, it's understood that you have the same ADD for both eyes. If you don't see an ADD power, leave it blank.

What are the methods of payment?

We accept all major credit cards through the trusted Paypal e-Commerce banking system. This gives us and our customers the best possible payment protection.

What is the shipping & handling cost?

We ship worldwide by registered airmail at a standard shipping rate of $15.95 per item. We also combine shipping for customers that make multiple purchases of the same product at the same time, offering complimentary shipping oneach additional item.

Before dispatch, our optical dispensers carefully inspect each pair of glasses and then they are finally bubble wrapped and placed in a protective package before being sent via fast delivery to your home or postal address.

How long will my order take to arrive?

We will process your order within a day of receiving it. For our Frame and Lens deals - eyeglasses, shipping time is 5-7 working days. For Designer Eyeglasses (with prescription lenses) and Designer Sunglasses, shipping may be slightly longer. This may be because the product may be located in our US warehouse or on backorder from our suppliers (ie: delayed delivery). Please refer to delivery times below:

What is your return and refund policy?

We uphold a 100% product warranty on all products sold. We will replace free of charge any items that have been damaged during delivery or that are of a substandard quality. Please simply return the product to us within 14 days with proof of purchase. If we cannot replace your item with the same or a similar product to your satisfaction we will refund your money.

What is your guarantee policy?

Before dispatch, our optical dispensers carefully inspect each pair of glasses to check the prescription and lenses, and ensure proper alignment of the frame.

They are then carefully packaged in a protective hard case. In the unlikely event that they arrive with a defect, we will replace your glasses free of charge. Please contact us within 14 days of shipping to receive your replacement.

We also offer a 100% 12 month warranty on all our products sold. If any manufacturing faults develop within this 12 month period simply return the product to us with proof of purchase and we will provide you with a replacement to your satisfaction.